This study aimed to develop common dimensions of the quality of education Services in the Arab Region; in order to improve the quality of out put. A sample (716) college students, 485 from faculty of Arts- Alexandria and 234 from faculty of Education-Kuwait. Their ages ranged between 18 and 24 years. They responded to three scales: Service Quality in Higher Education and general satisfaction and total quality. The results showed the students in Kuwait were more satisfied about the services quality and total quality. - Significant positive correlations were found between Sqhed and general satisfaction and total quality. - Multiple regression analysis in total sample showed that professor performance was the only factor that predicted total quality and general satisfaction. Keywords: Service quality in higher education, satisfaction total quality, Egypt, Kuwait.
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Khaled, J. M. S., & Al Rashidy, F. M. K. (2015). رضا الطلاب عن جودة الخدمات بالتعليم العالى في مصـر والکـويت. Faculty of Education Journal Alexandria University, 25(1), 23-52. doi: 10.21608/jealex.2015.203384
MLA
Jihan Muhammad Shafiq Khaled; Fahad Mubarak Khaled Al Rashidy. "رضا الطلاب عن جودة الخدمات بالتعليم العالى في مصـر والکـويت", Faculty of Education Journal Alexandria University, 25, 1, 2015, 23-52. doi: 10.21608/jealex.2015.203384
HARVARD
Khaled, J. M. S., Al Rashidy, F. M. K. (2015). 'رضا الطلاب عن جودة الخدمات بالتعليم العالى في مصـر والکـويت', Faculty of Education Journal Alexandria University, 25(1), pp. 23-52. doi: 10.21608/jealex.2015.203384
VANCOUVER
Khaled, J. M. S., Al Rashidy, F. M. K. رضا الطلاب عن جودة الخدمات بالتعليم العالى في مصـر والکـويت. Faculty of Education Journal Alexandria University, 2015; 25(1): 23-52. doi: 10.21608/jealex.2015.203384
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